Will I be charged additional customs fees or import taxes?
Base on information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, countries in the European Union, Norway, Japan, Korea, and Singapore. Anywhere else, we have to check with our shipping agent. We try our best to help you minimize custom fees and taxes but sometimes there is that one unlucky package.
What is your cancellation policy?
If you find yourself in the situation where you want to cancel the order, please let us know- contact our customer support at support@luxmum.com - within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.